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We encourage our users to use the web and their
account tools to the fullest extent. That includes sending email
and mailing lists. However, we're very strict about dealing with
spam complaints. Even if you think it's not spam, if only a few
recipients disagree, it's probably spam.
So, how to I avoid being labeled as a
spammer?
In this article, we'll do our best to try and
explain how you can send out mailings without getting suspended.
Before we discuss that, let's first explain why it is so
important not to be preceived as a spammer. As the host
of your account, we are obligated to investigate every legitimate
complaint about spam coming from our servers. Since your account
is sharing the resources on our servers with others, your actions
can have a very negative effect on them. Many companies will block
the entire group of clients on a server if they preceive that the
server is being used to send out spam. Thus, all clients could be
blocked from sending emails based one bad apple. That is why our
policy is suspend first and ask questions later
when we find a spammer on the server. OK, I think we've made our
point.
Here are some steps to take to avoid being
labeled a spammer:
- Even if you're not in the U.S., our servers are and therefore
you probably have to follow the guidelines of the can-spam act.
The guidelines are really quite simple.
http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.shtm
http://www.ftc.gov/bcp/conline/pubs/alerts/remvalrt.shtm
- Protect yourself and your account by making sure your recipients
OPT-IN to yoru list rather than simply adding
their address because "you" thihk they're interested
in what you ahve to offer.
http://email.about.com/library/glossary/bldef_opt-in.htm
- For the most protection, all email addresses
should go through a DOUBLE OPT-IN process. This
is by far the safest method of making sure that those receiving
your mailing will not report you as a spammer. It will also enable
us to be more gracious about suspending the account if there are
complaints.
http://email.about.com/library/glossary/bldef_double_opt-in.htm
Sending out mailings is a pretty daunting task
but doing it right is worth it.
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